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    Privacy Policy


    Welcome to the website (the “Site“, of Chez Nous Guide on behalf of Left Bank Media LLC. (together with its successors and assigns, “Chez Nous Guide”, “we”, “us” and/or “our”). Chez Nous Guide provides information about restaurants, bars, museums, bookstores, shops, services, events, and jobs in locations across the world, through this Site and any related mobile applications, mobile services and tablet applications, (collectively the Services).

    This Privacy Policy explains what Personal Data (defined below) we collect, how we use and share that data, and your choices concerning our data practices.

    Please read this Privacy Policy before using our Services or submitting any Personal Data to Chez Nous Guide and Left Bank Media and contact us if you have any questions.


    INFORMATION WE COLLECT


    When you contact us or interact with our Services we collect information that alone or in combination with other information could be used to identify you (“Personal Data”) as follows:


    Personal Data That You Provide:


    We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, post information, comments or reviews, respond to one of our surveys, register for access to the Chez Nous Guide Journal, allow us to access your location information (such as by using the GPS on your mobile device) or use certain other Chez Nous Guide Services. Wherever Chez Nous Guide collects Personal Data we make an effort to provide a link to this Privacy Policy. The Personal Data collected during these interactions may vary based on what you choose to share with us, but it will generally include name, email, address, mobile device or phone number, and social media handles, particularly Instagram and Twitter.


    Payment Information:


    In certain instances, such as when you may pay for a membership or newsletter subscription, we collect certain payment and billing information, such as billing address, payment card details and bank account information, which we collect via secure payment processing services including Recurly. At this time, membership and paid subscription services are not available.


    Personal Data We Collect Through Our Social Media Pages:


    We have pages on social media sites like Facebook, Instagram, Spotify, and Twitter, (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Data that you elect to provide to us through your settings on the Social Media Site, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with de-identified, aggregate information and analytics regarding general traffic on and use of our Social Media Pages.


    Personal Data We Receive Automatically From Your Use of the Services:


    When you visit, use and interact with the Services, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit our Services, peak hours of visits, which page(s) are visited on our Services, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access and visit our Site (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and Site- or Service-navigation pattern. In particular, the following information is created and automatically logged in our systems:

    • Log data: Information (“log data”) that your browser automatically sends whenever you visit the Site or Services. Log data includes your Internet Protocol (“IP”) address (so we understand which country you are connecting from when you visit the Services), browser type and settings
    • Cookies: Please see the “Cookies” section below to learn more about how we use cookies.
    • Device information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
    • Usage Information: We collect information about how you use our Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities.


    HOW WE USE PERSONAL DATA


    We use Personal Data to send you newsletters, restaurant and business recommendations, and membership perks. This processing is necessary to perform our contract with you.

    We also use Personal Data as necessary for the following legitimate business interests:

    • To respond to your inquiries, comments, feedback or questions;
    • To manage our relationship with you, which includes sending administrative information to you relating to our Services and changes to our terms, conditions, and policies, and asking you to leave a review or take a survey;
    • To analyze how you interact with our Services and provide, maintain and improve the content and functionality of the Services and our customer relationships and experiences, develop our business and inform our marketing strategy (please see the “Cookies” section below to learn how we use cookies);
    • To administer and protect our business and the Services, prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture and networks (including troubleshooting, testing, system maintenance, support and hosting of data); and
    • To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or other third parties, and recover debts due to us.

    For information about what we mean by legitimate interests and the rights of individuals in the European Union (“EU”), please see the “EU Users” section below.


    Marketing


    We may contact you to provide information we believe will be of interest to you. For instance, if you elect to provide your email address, we may use that information to send you promotional information about our products and services. If we do, where required by law, for example if you are in the EU, we will only send you such emails if you consent to us doing so at the time you provide us with your Personal Data. You may opt out of receiving emails by following the instructions contained in each promotional email we send you or by contacting us. You may opt out of receiving text messages by replying “STOP” to texts we send, or by contacting us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding our Site and Services and to respond to your requests.


    HOW WE SHARE AND DISCLOSE PERSONAL DATA


    In certain circumstances we may share your Personal Data with third parties without further notice to you, unless required by the law, as set forth below:

    • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with service providers, including hosting, cloud services and other information technology services providers; event management, email and text communication software providers and email newsletter providers; database and sales/customer relationship management services; payment processors; web analytics services (for more details on the third parties that place cookies through the Site, please see the “Cookies” section below). Pursuant to our instructions, these parties will access, process or store Personal Data in the course of performing their duties to us.
    • Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.
    • Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with legal or regulatory obligations, including to respond to lawful requests from public authorities and to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.

    DATA RETENTION


    We keep Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.

    If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt out of receiving these communications and in accordance with our policies.

    To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.


    UPDATE YOUR INFORMATION

    If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may contact us at cheznouslovesyou@gmail.com. We will address your request as required by applicable law.


    CALIFORNIA PRIVACY RIGHTS DISCLOSURES


    Third Party Marketing: If you are a California resident and wish to opt out of sharing your Personal Data with third parties for their direct marketing purposes, please email cheznouslovesyou@gmail.com and clearly state your request, including your name, mailing address, email address and phone number. Please see the “Your Choices” section of this Privacy Policy for additional information.


    CHILDREN

    Our Services are not directed to children who are under the age of 13. Chez Nous Guide does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data through the Services please contact us and we will endeavor to delete that information from our databases.


    EU USERS


    Scope: This section applies to individuals in the EU (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway, the United Kingdom, and, to the extent applicable, Switzerland).


    Data Controller: Chez Nous Guide and Left Bank Media are the data controller for the processing of your Personal Data. You can find our contact information, and the contact information of our EU-based representative, in the “Contact Us” section below.


    Legal Bases for Processing: This Privacy Policy (the paragraph “How We Use Personal Data”) describes the legal bases we rely on for the processing of your Personal Data. Please contact us if you have any questions about the specific legal basis we are relying on to process your Personal Data.

    As used in this Privacy Policy, “legitimate interests” means our interests in conducting our business and developing a business relationship with you. This Privacy Policy describes when we process your Personal Data for our legitimate interests, what these interests are and your rights. We will not use your Personal Data for activities where the impact on you overrides our interests, unless we have your consent or those activities are otherwise required or permitted by law.Pursuant to the European Union General Data Protection Regulation (or GDPR), you have the following rights in relation to your Personal Data, under certain circumstances:


    Your Rights: This Privacy Policy (the paragraph “How We Use Personal Data”) describes the legal bases we rely on for the processing of your Personal Data. Please contact us if you have any questions about the specific legal basis we are relying on to process your Personal Data.

    • Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we may need to charge a reasonable fee.
    • Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your Personal Data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
    • Right to erasure: You may ask us to delete or remove your Personal Data, such as where you withdraw your consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data with so you can contact them directly.
    • Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your Personal Data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
    • Right to data portability:You have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you, and that is processed by automated means. We will give you your Personal Data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
    • Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so:

      If we are relying on a legitimate interest to process your Personal Data — unless we demonstrate compelling legitimate grounds for the processing or we need to process your data in order to establish, exercise, or defend legal claims;
      If we are processing your Personal Data for direct marketing. We may keep minimum information about you in a suppression list in order to ensure your choices are respected in the future and to comply with data protection laws (such processing is necessary for our and your legitimate interest in pursuing the purposes described above);
    • Right to withdraw consent: f we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect any processing of your data before we received notice that you wished to withdraw consent.
    • Right to lodge a complaint with the data protection authority:Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns (in the UK, the Information Commissioner’s Office (ICO), who can be contacted at https://ico.org.uk/concerns, and in other EU countries the data protection authority of the country in which you are located).

    Please see the “Contact Us” section below for information on how to exercise your rights.


    LINKS TO OTHER WEBSITES


    The Services may contain links to other websites not operated or controlled by Chez Nous Guide or Left Bank Media, LLC., including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.


    COOKIES


    We and our partners use cookies to operate and administer our Services, make it easier for you to use the Services during future visits, and gather usage data on our Services.

    A “cookie” is a piece of information sent to your browser by a website you visit. By choosing to use the Site after having been notified of our use of cookies and other technologies in the ways described in this Privacy Policy, and, in applicable jurisdictions, through notice and unambiguous acknowledgement of your consent, you agree to such use.

    Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). Our Site uses cookies from the third parties described below. For more details on cookies please visit All About Cookies.


    TYPE OF COOKIES USED:


    The following chart sets out how we use different categories of cookies and similar technologies, as well as information on your options for managing the settings for the data collection by these technologies:


    Strictly necessary:

    Used to provide users with services available through the Site and to use some of its features, such as the ability to log-in and access secure areas. These cookies are essential for using and navigating the Site.


    WHO SERVES THE COOKIE/ TECHNOLOGY:


    Cross-site request forgery (CSRF) token needed for security of forms and requests. The token expires in one (1) year

    OPT OUT:

    Because these cookies are strictly necessary to deliver the Site, users cannot refuse them.

    Functionality:

    Used to enhance the performance and functionality of the Site. These cookies are not essential for using and navigating the Site. However, without these cookies, you will not be able to use certain functionalities offered on our Site.


    WHO SERVES THE COOKIE/ TECHNOLOGY:

    a) Visit counter which tracks visits to the Service. The cookie expires in one (1) year.

    b) Cookie to identify which city users previously searched in order to deliver relevant content. The cookie expires in one (1) year.


    OPT OUT:

    You can block or delete cookies by changing the browser settings as explained under the “Your Options” section below.


    Analytics/Performance:

    Used to recognize and count the number of Site visitors and to gather statistics regarding how visitors move around the Site (including number of page views, number of visitors, and time spent on each page). This helps us improve the way our Site works and the User experience on it, for example by making sure users can find what they need easily.


    WHO SERVES THE COOKIE/ TECHNOLOGY:

    Google Analytics

    OPT OUT:


    Users may download and install an opt-out add-on for their web browsers for Google here: https://tools.google.com/dlpage/gaoptou or Users may download and install an opt-out add-on for their web browsers for Optimizely here: https://www.optimizely.com/legal/opt-out/


    Advertising/Targeting:


    We use cookies and pixels from third parties that enable such parties to serve ads to you based on your visit to our Site and also allow us to analyze the performance of our ads.


    WHO SERVES THE COOKIE/ TECHNOLOGY:

    Facebook

    QuantCast:

    Google Ads:

    OPT OUT:

    Facebook

    QuantCast:

    Google Ads:

    Your Choices:


    On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:

    • Internet Explorer
    • Mozilla Firefox
    • Google Chrome
    • Apple Safari

    Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site or Services and you may not be able to benefit from the full functionality of the Site.

    Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there or if you are located in the European Union, visit the European Interactive Digital Advertising Alliance’s Your Online Choices opt-out tool here.

    If you access the Services on your mobile device, you may not be able to control tracking technologies through the settings.


    SECURITY

    You use the Services at your own risk. We comply with industry standards to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Services or e-mail. Please keep this in mind when disclosing any Personal Data to Chez Nous Guide or Left Bank Media via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.


    YOUR CHOICES

    Whether or not you provide Personal Data to us is completely up to you, but if you choose not to provide information that is needed to use some features of our Services, you may be unable to use those features. You can also contact us to request access to your data or to ask us to update, correct, or delete your Personal Data.


    CHANGES TO THE PRIVACY POLICY

    The Service, and our business may change from time to time. As a result we may change this Privacy Policy at any time. When we do we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Services or providing us with Personal Data after we have posted an updated Privacy Policy, or notified you if applicable, you consent to the revised Privacy Policy and practices described in it.


    INTERNATIONAL TRANSFER

    Chez Nous Guide and Left Bank Media are based in the United States. If you are accessing our Services from the EU or other regions with laws governing data collection and use, please note that your Personal Data will be transferred to and stored in the United States as necessary for the purposes described in this Privacy Policy, and the data may be transmitted to our service providers supporting our business operations (described above). The United States may have data protection laws less stringent than or otherwise different from the laws in effect in the country in which you are located.

    Where we transfer your Personal Data out of the EU we will take steps to ensure that your Personal Data receives an adequate level of security protection where it is processed and your rights continue to be protected. Some of our service providers (such as MailChimp) are certified to the Privacy Shield framework for data transfers (for more information visit https://www.privacyshield.gov/welcome). For more information, please contact us as described below.


    CONTACT US

    If you have any questions about our Privacy Policy or the information practices of the Site, please feel free to contact us at cheznouslovesyou@gmail.com.

    If you are an individual in the EU, you can also contact our EU pursuant to Article 27 of the GDPR on matters related to the processing of personal data activities that take place in the EU. To make such an inquiry, please contact us at cheznouslovesyou@gmail.com.